Netaxis Solutions
jobid=A.0.1044
Junior Support Engineer – full-time
Your future Job
For our Dutch premises (Nieuwegein – Utrecht region) we are seeking a Junior Support Engineer with a strong understanding of VoIP administration, telecom technologies, and a passion for customer support.
In this role, the majority of your time will be spent providing technical assistance into provisioning and routing systems. We are looking for a Junior Support Engineer who is eager to learn and grow within the telecom software space. This entry-level role is ideal for someone with a foundational understanding of VoIP and networking who wants hands-on experience with real-time systems, customer support, and telecom infrastructure. You’ll be trained on our proprietary software and supported by senior engineers as you develop your expertise.
Reporting directly to the Head of Support (who respectively reports to the Chief Operations Officer), you will work closely with our Support and Senior Support Engineer and will be part of a team of Developers, VoIP & Architect Engineers. Your main interactions will be with your direct colleagues and COO.
What will be your roles?
- You will assist in troubleshooting and resolving VoIP-related issues, including SIP signaling, call routing, and provisioning errors.
- You are in direct contact with customers to gather issue details, replicate problems in test environments, and escalate when necessary.
- You learn and support our proprietary provisioning and routing engine, including configuration and monitoring.
- You monitor system logs, alerts, and ticket queues to proactively identify and address issues.
- You document support cases, resolutions, and known issues in our internal knowledge base.
- You collaborate with senior support engineers and development teams to track bugs and support updates.
- You participate in scheduled training and mentorship sessions to build knowledge of SBCs, telecom protocols, and real-time systems.
Working with us
Netaxis Solutions (2010) is a worldwide company with headquarters in Belgium and entities in the United Kingdom, in Holland, USA and in Italy.
Netaxis offers a range of Telecom solutions, products, and services we sell to Telecom Operators (Tier 1 and Tier 2 mostly). Netaxis Solutions develops and supports advanced VoIP infrastructure and telecom software used by service providers and carriers worldwide. Our proprietary provisioning system (APIO) and routing engine (SRE), combined with industry-standard SBCs, Cisco Broadworks, Microsoft Teams, and others, powers efficient and reliable voice services across complex networks.
As we grow, we’re building a passionate team committed to technical excellence and exceptional customer support.
Who are you?
- You hold an Associate’s or Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or equivalent practical experience.
- You have a basic understanding of VoIP technologies and protocols (e.g., SIP, RTP).
- You hold a very good command of English. Any additional language is a plus.
- You feel familiar with Linux systems and command-line tools.
- You can prove strong problem-solving skills and a desire to learn in a fast-paced technical environment.
- You command good communication skills, both written and verbal.
- You show a proactive attitude and the ability to ask the right questions when facing technical challenges.
- You’d be eager to face exposure to SBCs (e.g., Oracle/Acme Packet, AudioCodes, Metaswitch, Ribbon).
- You, proving experience using Wireshark or similar tools to analyze network traffic would be nice to have.
- You show interest in understanding call flow diagrams, routing logic, or number translation tables.
- You feeling familiar with databases (SQL), scripting (Python, Bash), or REST APIs will be a strong advantage.
- You have an Interest in cloud-native infrastructure or telecom automation.
What NetAxis Solutions offers you
- A great chance to join one of our offices for a full-time position!
- The opportunity to work in a team who practices mutual respect and support.
- A growing innovative company where you will have the freedom to develop your talents in a self-managed structure thanks to hands-on experience supporting real-time telecom systems in production environments, mentorship from experienced engineers and access to technical training.
- Opportunities for career growth within support, DevOps, engineering, or QA.
- Exposure to advanced VoIP infrastructure, SBC platforms, and proprietary routing software.
- A place where quality, curiosity and initiatives are encouraged.
- Stable environment – people in place for 10 years and newbies.
- An attractive package that takes into account your personal needs.
For more details, feel free to surf on our website www.netaxis.be
To apply, please send a cover letter that expresses your interest along with your resume to jobs@netaxis.solutions
During the recruitment process you will have the opportunity to discuss your role directly with your future colleagues.
