Jobid=390f0c6d288e (0.1019)
At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Inside Sales Account Manager
Global Knowledge is expanding its high velocity sales impact across SMB and dormant enterprise segments and is seeking a driven, customer-focused SMB & Nurture Account Executive to accelerate growth. This digital-led, high-volume sales role is responsible for managing a broad portfolio of small existing customers, inactive enterprise accounts, and low-complexity net-new opportunities. You will drive reactivation, retention, and pipeline creation while serving as the primary interface for ILT (Instructor-Led Training) solutions. This role requires strong organisation, responsiveness, and a disciplined outreach cadence to maximize engagement and revenue across your account base.
Key Responsibilities:
Revenue Growth & Pipeline Development: Drive high-velocity revenue across SMB customers and dormant enterprise accounts through structured outreach, targeted nurture, and consistent inbound/outbound engagement. Meet and exceed pipeline and quota targets across net-new, reactivation, and upsell opportunities.
Customer Engagement & Retention: Execute a digital-first engagement model (email, phone, LinkedIn, automated plays) to quickly build rapport, understand customer needs, and recommend ILT training programs and learning pathways.
Operational Excellence: Maintain exceptional accuracy with order processing, payments, and course registrations. Demonstrate ownership in managing enquiries, follow-ups, and cross-functional collaboration with T&D AEs, CSMs, Operations, and Finance.
Sales Motion Alignment: Operate within a short-cycle, high-velocity sales motion focused on reactivation, retention, and small-ticket net-new opportunities. Maintain disciplined cadence, strong responsiveness, and consistent pipeline activity.
Tools & Systems Utilization: Use CRM, Sales Intel, LinkedIn Sales Navigator, Spend Reports, and automated Sales Plays to support forecasting, pipeline management, and activity accuracy.
Skills & Qualifications Required:
3 – 5 years of experience in a high-volume, transactional, or SMB sales environment
Proven track record of meeting or exceeding revenue targets
Strong organisational discipline and ability to manage large account volumes
Proficiency with Salesforce or similar CRM platforms
Ability to assess customer challenges and position ILT solutions effectively
Confidence engaging customers digitally and by phone
High responsiveness, ownership, and follow-through
Preferred Experience:
Background in IT training, SaaS, digital learning, or education solutions
Experience with inbound-led and reactivation focused sales motions
Our Values
We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
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