Overview
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS
software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
To strengthen our team in Nieuwegein, the Netherlands, we are looking for a full-time
Service & Repair Specialist (m/f/d)
Responsibilities
In the role of a Service & Support Engineer you are responsible for building up and manage a sustainable Technical Service Organization for the EMEA BU. Depending on the support model this requires managing external and internal Technicians as well as Spare Parts supply for Service Centers. The Service Manager provides training to internal and external Service Centers. In addition, the person is in close contact with Service Centers and Technical Service of QSC to provide feedback about trends and statistical data for all service related matters. The focus of your work is in the following areas:
Technical Support responsibilities, Customer Care, Communicate with Customers, Identify need for Hardware Service or other Support Requirements (Tier 1 Customer Support)
Organize Spare Parts availability process for Service Partners
Work closely with Service Departments of Distributors/IMP/IP
The Technical Service Employee communicates with users about the progress of repairs
Manage escalations
Collaborate with other departments like Customer Care, Sales, and Quality etc.
The Technical Service Employee reports to and collaborates with service and development departments in the U.S.A.
The Technical Service Employee works together with the Application department in Germany.
The Technical Service Employee generates and checks software licenses for the use of QSC equipment
Manage Warranty Claim Process
Repairing all common hardware at component and software level at the Technical Department in our office in Nieuwegein
The Technical Service Employee also manages the deliveries to various representations in Europe.
Your profile
Electronics training at MBO level
Driving License B
Preferably experience in a technical service/repair department
Analytical and problem-solving skills based on knowledge and interest in professional audio and audio
Knowledge of Dutch and English language, spoken and written. Knowledge of the German language is an advantage
Able to work in a team and independently.
Customer and service oriented, solution oriented, team player, commercial insight, great sense of responsibility, eager to learn.
Willing to travel at home and abroad (including Germany, Europe and USA)
Extensive knowledge of computer/computer networks.
Qualifications
Our offer:
QSC offers a challenging position in the technical department in a collegial, informal professional working environment, with unprecedented career opportunities in an internationally growing company.
The employment conditions are in line with the market (including 30 vacation days) and depend on education and experience.
Company:
QSC is a leading manufacturer of network-based Audio, Video and Control equipment for integration in conference buildings, leisure parks, theaters and business locations.
Professional audio equipment for live sound, DJs, cruise ships and cinemas is also produced.
QSC is located in the U.S.A. with a European head office in Germany and a logistics branch in the Netherlands.
Since February 2020, QSC Benelux has been active in Business development and provides service & repair for QSC in Europe.
Type of employment: Full-time
Schedule: Mon-Fri
Language:
English (Desired)
Work location: Physical
Secondary employment conditions:
Pension
Travel allowance
Types of additional compensation:
Bonus scheme
Holiday pay
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